Apprentice Office Administrator Buckingham Town Council

The Apprentice Office Administrator will reply to phone/email/letter queries and complaints including checking and updating social media. Deal with bookings and diaries. Assist with events and committees and get involved with the full range of council activities.

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Apprenticeship summary

Duties will include:

  • Answer phone calls politely and deal with queries quickly and efficiently, taking messages for staff and Councillors
  • Distribute town leaflets to the Tourist Information Centre and other outlets
  • Attend Council functions, assist where necessary and take photos
  • Keep leaflets and catalogues up to date
  • Monitor, order and maintain the levels of stationery
  • Provide general administrative support for Buckingham Town Council office and other departments as and when required (including typing, sending faxes, photocopying, shredding, filing, proof reading, archiving)
  • Update the Electoral Roll and arrange for Welcome Packs to be sent to new residents
  • Take care of invitations on behalf of the Mayor
  • Take Chamber bookings and keep the calendar up-to-date
  • Update the Town Council’s website and social media as instructed
  • Deal with the public in a polite and helpful manner
  • Attend training courses in accordance with identified training requirements
  • Assist with arrangements for the youth council
  • Assist at events such as Bonfire and Fireworks, Christmas Lights switch-on and the Council’s music festivals
  • Other duties as the Council may reasonably require from time to time.
  • Flexibility and a willingness to work in multiple departments is very important
  • Weekly wage


  • Working week

    37 hours mainly Monday to Friday 9am - 5pm although there will be some weekend and evening work for events and committees. All extra hours will be taken as time off in lieu.

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Date posted


  • Expected start date


  • Closing date


  • Standards

    Business Administrator

  • Apprenticeship level


  • Reference number


  • Training Provider


  • Location


Requirements and prospects

Desired Skills

  • Good practical knowledge of Microsoft Office
  • Organisational skills
  • Able to use the internet and social media 
  • Good verbal and written communication skills
  • Able to deal with people from a wide range of backgrounds

Personal qualities

  • Able to work both alone and harmoniously with staff and public
  • Positive 'can do' attitude
  • Honesty
  • Flexibility
  • Diplomacy and tact
  • Friendly disposition
  • Trustworthiness with confidential information
  • Willing to attend evening meetings and work at weekends and bank holidays if necessary 

Desired qualifications

  • GCSE English and maths Grade C/4 or above

Future prospects

This placement will provide the perfect grounding for a career in either local government or general office administration. During the apprenticeship there will be a number of opportunities to work in different departments across the full range of council activities.

Things to consider


All shortlisted applicants will be expected to:

Confirm their ability to travel to and from this place of work

Have a passion to study the qualification and a good understanding of the profession

Research the council before applying for this vacancy

Candidates must be prepared to work evenings and weekends and be able to travel to work at these times.

Applicants will be expected to have researched how they will get to and from work taking into account access to own transport or public transport and the associated costs.

The National Minimum Wage for Apprentices is £3.90 per hour as of 1st of April 2018. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.

Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are currently £6.15 an hour for 18-20 year olds; £7.70 for anyone aged 21 to 24 and £8.21 for those over 25.

For apprentices aged 19 or over, once you reach the 2nd year of your apprenticeship you will be entitled to the national minimum wage for your age group.

About the Employer

Buckingham Town Council are the first tier of local government. They are responsible for numerous areas including maintaining the parks and green spaces, tourist information, running community centres, allotments and cemeteries. They also organise a range of events over the year such as music festivals, comedy nights, bonfire and fireworks.


Buckingham Town Council