Crowd Success Associate – Apprentice Customer Service / Administrator - Japanese Speaking Limitless Technology Ltd

Seeking an enthusiastic, approachable and organised customer service focused administrative assistant who can speak Japanese. You will be supporting the growing community of Brand Ambassadors, monitoring the quality of their responses and making sure we deliver perfect service every time. You will also help complete reports for our clients.

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Apprenticeship summary

In this role, you will be supporting the growing community of Brand Ambassadors, monitoring the quality of their responses and making sure we deliver perfect service every time. You will also help complete daily, weekly and monthly reports for our clients.

Good organisational skills are essential.

A pleasant and confident telephone manner, great communication skills and ability to work well under pressure are key to the success of the role.

The right candidate will have a positive ‘can-do’ attitude, be a fast learner, able to use computer systems with ease, be discreet, diplomatic and enjoy team working.

You will be joining an expanding, ethical company, passionate about its products and services, where new ideas are welcome and each member of staff is encouraged to flourish and develop their highest potential for the future.

Some examples of day to day tasks to give you a flavour:

  • Day-to-day running of operations, reviewing Ambassador performance whilst working to improve overall performance and service quality at both an individual (per Brand Ambassador) and group (Community) levels.
  • Complete daily, weekly and monthly reports identifying any key trends.
  • Contribute to the delivery of our processes ensuring newly on boarded Ambassadors have the necessary information and opportunity to succeed.
  • Customer Support
  • Answer incoming phone calls and record details and/or take and pass on messages.
  • Performing general administrative duties
  • Ensure up to date information is recorded
  • Ensure effective communications
  • Follow up calls
  • Organise meetings
  • Carry out any other duties as reasonably requested
  • Work professionally within a code of practice
  • Carry out any appropriate follow-up communication
  • Annual wage

    £16,000.00 - £18,000.00

  • Working week

    Monday to Friday 9am to 5:30pm

    Total hours per week: 37.00

  • Expected duration

    13 months

  • Date posted

    13-03-2020

  • Expected start date

    22-06-2020

  • Closing date

    19-06-2020

  • Standards

    Business Administrator

  • Apprenticeship level

    Advanced

  • Reference number

    VA1627045

  • Training Provider

    DAVIDSON TRAINING UK LIMITED

  • Location

    London


Requirements and prospects

Desired Skills

  • Japanese speaking - ESSENTIAL
  • Excellent verbal communication skills and the capacity to engage with people
  • Excellent people skills
  • Active listening skills
  • Good telephone manner and the ability to take messages effectively and efficiently
  • Pay attention to detail
  • Sensitivity and understanding
  • To be thorough and pay attention to detail
  • Understanding of data protection and maintaining strict confidentiality and have a thorough understanding of confidentiality.
  • Motivated and conscientious
  • IT Skills

Personal qualities

  • You work hard, you play hard. You are a rising star and thrive on doing things you have never done before. You set high standards, and you exceed them
  • You are positive, humble and have a ‘can do’ attitude. You are responsible and motivated by challenges others shy away from. A true doer and team player, who always gets things done and meets demanding deadlines
  • You believe customer service can make or break a brand. You hate it when service is badly designed or goes wrong and this influences your purchasing decisions
  • You love new things and new ideas. Trying the newest hot gadget or playing with the latest app isn’t just fun, it is part of you

Desired qualifications

GCSE Grade A-C in English and Maths (or the equivalent). 

Future prospects

There is an opportunity for a full-time role upon completion of the apprenticeship.

Things to consider

We need an apprentice that can speak Japanese

If your application is successful and you are short listed you will have a ‘Speed Date’ call with the employer to assess suitability, which if successful you will be invited for a face-to-face interview.

Travel Concessions:

Apprentice Oyster Card

Transport for London(TfL) have introduced an Apprentice Oyster Card, this card can save the apprentice 30% off adult-rate Travelcards and Bus & Tram Pass season tickets.

To be eligible for an Apprentice Oyster card you must:

  • Be aged 18 or over and
  • Live in a London borough and
  • Be enrolled on an apprenticeship
  • Be in the first 12 months of your Apprenticeship

16-25 Railcard

Save 34% on pay as you go off-peak fares and daily caps by adding a 16-25 Railcard to your Apprentice Oyster photo card to travel on the Tube, London Overground, TfL Rail and most National Rail services in London.

For more information on the ANMW, please visit: https://www.gov.uk/national-minimum-wage-rates


About the Employer

LIMITLESS is a venture-backed business transforming the way customer service is delivered. Our AI-powered platform connects Brand fans with other customers who can answer their questions “on-demand” and rewards them for every question they answer correctly. We are looking for key members to join our start-up and be part of our team that creates amazing customer experiences. Our mission is to disrupt the way people expect to be serviced from major companies worldwide and empower anyone to earn money from the palm of their own hand. We are looking for people who “think differently”, are passionate about being unique but love working as part of a team where everyone has the same goal to… BE LIMITLESS

Employer

Limitless Technology Ltd

https://www.limitlesstech.com/