IT Support Technician Apprentice Cats College London Limited

As part of the IT Services department, the primary objective of this role is to deliver a high-quality support service to the CATS Colleges community and contribute to implementation projects.

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Apprenticeship summary

Main responsibilities will include:

Support Functions:

  • Technicians will be technically self-sufficient with a broad base level of knowledge across many technology fields and provide 1st and some 2nd line support functions for routine support issues
  • To actively develop skills and receive development advice, training and mentoring from more senior staff
  • To be responsible for developing their technical skills in each area of technology, under the guidance of the IT Director.  At this stage level technical specialism is not required, although Technicians will be encouraged to identify prospective areas of interest where their development should be focussed
  • Monitor, prioritise and resolve the incoming support calls from staff, liaising with IT colleagues and other staff as required
  • Escalate difficult or intractable problems to more senior staff for resolution.  Where possible they should also be involved in resolution activities for more difficult problems in order to improve their experience and develop their skills.  
  • Provide high quality technical support to CATS Colleges employees across a broad range of technologies
  • Periodic out of hours working and provision of remote support will be required to meet the needs of a rapidly growing international organisation spread across multiple time zones
  • Complete regular IT “Business as usual” (BAU) operations and checks such as backups and status checks, printer operations, and other reactive or proactive support and maintenance tasks necessary to ensure stability, security and performance of the infrastructure
  • Ensure all documentation is maintained to the highest standard
  • Ensure the digital security and safety of staff, students, systems and data at all times

Project Activities:

  • Report to CATS Colleges Project Management function on all aspects of project progress and delivery
  • Report to CATS Colleges Senior Technical on all technical aspects of project delivery
  • Where appropriate deliver the implementation of a particular work package or project activity
  • Work under supervision or independently as required
  • Technicians will, when working on projects, typically be responsible for a completing the rollout or implementation of a work package, or activity under the technical guidance of a Systems Administrator or Technician
  • Project implementation work must be completed to tight schedules and the highest levels of accuracy
  • The technology base is the Microsoft platform so knowledge of Windows 10, Office 365 along with good hardware knowledge and troubleshooting skills are essential
  • For reference Infrastructure technologies are also Microsoft Server Technologies (Server, IIS, MS SQL Server, Exchange, 365 and Teams), along with the supporting systems (AD, DHCP and DNS) and desktop technologies
  • Network systems include Citrix services, NetScaler, virtualisation, cloud computing and Meru wireless networks

Technical Development and Leadership:

  • Develop and maintain a broad range of technical skills across CATS Colleges IT infrastructure
  • Participate in the appropriate IT technology group(s) within Group IT, to develop skills and share best practice
  • Focus at all time on technical excellence and attention to detail
  • Ensure skills and information dissemination across IT teams
  • Weekly wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Date posted


  • Expected start date


  • Closing date


  • Standards

    Infrastructure technician

  • Apprenticeship level


  • Reference number


  • Training Provider

    Let Me Play Ltd

  • Location


Requirements and prospects

Desired Skills

  • Takes ownership
  • Looks for a solution
  • Goes the extra mile
  • Follows-up & follows through
  • Attention to detail
  • Ability to consult and communicate effectively with both written and verbal skills

Personal qualities

  • Excellent people skills
  • Pragmatic and flexible in approach
  • Honest, open and inclusive personal style
  • Professional, mentally resilient and calm under pressure
  • ‘Can-do’ Attitude

Desired qualifications

  • Maths and English grade C/4 or above, or equivalent 

Future prospects

  • Potential to move into a full time role if successful at interview following the apprenticeship, if a position is available

Things to consider

  • CATS Colleges are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment
  • All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines

About the Employer

CATS Colleges is a leading provider of pre-university academic courses and English language courses in the UK. We provide programmes including A Level, IB and University Foundation, as well as English Language Study, to a growing number of international students seeking to win places at UK universities.

We operate a number of different educational brands: CATS Colleges in Cambridge, Canterbury and London; CATS Academy in Boston; Cambridge School of Visual and Performing Arts (CSVPA) and Stafford House English language schools and study holidays. We benefit from being part of a global team focused on teaching and learning.


Cats College London Limited