Infrastructure Technician Level 3 Apprentice - 20212 Mishcon De Reya Llp

We're looking for a bright and enthusiastic Apprentice to be part of this exciting team. The Apprentice will gain valuable experience, with the opportunity to experience time across all areas of the department, thus generating a real in-depth understanding of how a successful Technology function operates within a leading London Law Firm.

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Apprenticeship summary

Main responsibilities: 
•    Provide first line support, log service desk calls from the end-users
•    Log all actions taken and resolutions
•    Provide administrative support to the Technology Department
•    Where necessary escalate the call, in a timely manner, to a Training & Application or Technical Support Analyst as appropriate
•    Take ownership of issues and be proactive when dealing with queries
•    Keep the end-user and other members of the team informed of progress as appropriate.

  • Weekly wage


  • Working week

    Monday - Friday, 9am - 5pm.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Date posted


  • Expected start date


  • Closing date


  • Standards

    Infrastructure technician

  • Apprenticeship level


  • Reference number


  • Training Provider


  • Location


Requirements and prospects

Desired Skills

•    Working knowledge of Microsoft Products in particular Office 2016 (Word and Outlook) and Windows 10
•    Excellent attention to detail
•    Excellent telephone manner
•    Excellent organisational skills
•    Good problem solving skills
•    Ability to communicate effectively with people at all levels
•    Ability to work independently and as part of a team
•    Personable and confident, able to build relationships with partners/ key stakeholders
•    Resilient and calm under pressure

Personal qualities

•    Adaptable and flexible approach
•    Pro-active and takes initiative.

Desired qualifications

5 A-C/9-4 or equivalent, including English and maths.

Future prospects

Possibility of full time employment.

Things to consider

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

About the Employer

Mishcon de Reya is an independent law firm, which now employs more than 900 people with over 550 lawyers offering a wide range of legal services to companies and individuals. 
Based in London, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work it undertakes is cross-border, multi-jurisdictional and complex, spanning six core practice areas: Corporate; Dispute Resolution; Employment; Private; and Real Estate.
Mishcon de Reya has grown rapidly in recent years, showing more than 80% revenue growth in the past five years alone. In 2015, the firm moved into a purpose designed building on Kingsway, and has converted to both an alternative business structure and LLP. 
Mishcon de Reya prides itself on the diverse range of people who make up the firm. The central role played by the Academy, the firm’s in-house place of learning, development and new thinking, and its active and innovative social impact strategy are reflected in its Investors in People Platinum standard. 


Mishcon De Reya Llp