ATA Apprentice IT Support Specialist INSPIRE ATA LIMITED

The Apprentice IT Support specialist is the go-to person within the disguise business for computer support you will watch over computer systems every day in disguise and providing minor repairs, when needed, to software, hardware or other equipment. Reporting to the Head of Business Intelligence & Tech you will optimise your workload effectively.

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Apprenticeship summary

Duties Include:

  • To provide a comprehensive 1st line IT Support function to the disguise business (100+ employees with computers) as part of the IT support team. Maintain in-depth and current technical knowledge in order to provide expert advice. Within the role you will provide support to all of the company’s existing ICT systems
  • The IT support service involves: Answering support calls, managing own calls on the IT Service Desk, carry out support of London based users (sub 100 users currently), provide remote support of disguise systems and other central back-end systems across all disguise sites and participate in project work (upgrades, implementations)
  • Weekly wage


  • Working week

    Mon- Fri TBC

    Total hours per week: 33.00

  • Expected duration

    18 months

  • Date posted


  • Expected start date


  • Closing date


  • Standards

    Infrastructure technician

  • Apprenticeship level


  • Reference number


  • Training Provider

    Let Me Play Ltd

  • Location


Requirements and prospects

Desired Skills

  • Operating systems - Maintenance of Microsoft Exchange + Active Directory, Domain Server, Windows file server, Synology NAS 
  • Desktop Support - Microsoft Windows 10, Microsoft Office 365, Google G-Suite, Apple IOS, Networking
    Awareness of the following areas - WAN/LAN, TCP/IP, DHCP, VPN and Switches / Routers, Cisco Meraki
  • Telephones - Support and Maintenance of mobile telephones, including Apple iPhones & Android devices, 3G Mobile WAN, VOIP phone systems
  • Hardware support and Maintenance - Desktop PC’s, laptop & mobile solutions, printers & photocopiers 
  • Learning - Technology and its application to business are in constant flux. You need to learn from each new experience and embed that learning into the IT group
  • Core knowledge of IT - Need to have and keep up a deep domain knowledge 
  • Cloud Computing and Environments
  • Coordinate with other teams to handoff build guidance to complete orders where managed service support is request
  • Coordinate with other services teams where cloud & virtualisation specific issues are escalated
  • Responsible for general health and maintenance of cloud service offerings
  • Contribute to new products and feature enhancements and documentation 
  • Provide advice and information to customers and colleagues regarding Amazon Web Services and general
    cloud infrastructure as service offerings and best practice

Personal qualities

  • Professional and organised
  • Self-motivated, innovative, able to take initiative and know where to go to find answers
  • Collaborative and supportive of colleagues across the globe
  • Friendly, approachable and helpful
  • Honest, discreet, trustworthy

Desired qualifications

  • GCSE/GCE maths and English
  • Resourceful and pro-active individual
  • Self-motivated, ability to manage own time highly effectively, ability to prioritise, highly flexible with can-do attitude
  • Highly dedicated and reliable and very willing to work hours and locations as the business requires
  • Good problem-solving capabilities and logical approach
  • Good customer service and communication skills
  • This role is based in London with some travel between London locations, as the business demands. Driving licence is required

Future prospects

Full time employment for the right applicant

Things to consider

  • Please google the location prior to applying
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship 

The Apprenticeship National Minimum Wage guide (ANMW):

About the Employer

Inspire ATA Ltd. is a not-for-profit social enterprise set up to make a difference. We specialise in working with a wide range of clients (nationwide) that want to take on excellent Apprentices. We recruit and employ all of our Apprentices and then arrange amazing placements with our partners and clients whilst providing ongoing support. We also arrange and quality assure the training through our partner apprenticeship training providers.

Our vision is “to inspire ambition and widen horizons” and this is something that is totally embedded in all that we do.  Our ATA creates apprenticeship jobs and opportunities that otherwise wouldn’t exist for people, allowing them to raise their aspirations.  A lot of our work is with schools, so we love the fact that our Apprentices go on to inspire children of all ages.  We inspire to inspire! 

We want to have a positive impact on society with the work we do, and we encourage individuals to be good citizens that contribute to the wider community. Our focus for 2020 is all around the development and wellbeing of our Apprentices – you will often see us use the hashtag #LearnerFirst.

We operate nationally but we are based in Hammersmith & Fulham in London and have twice come runner up in their annual business awards for Best Social Enterprise or Charity (2016 and 2017).