Service Delivery Technician Apprenticeship Low Carbon Contracts Company Ltd

Digital Skills Solutions are delighted to be supporting Low Carbon Contracts Company with the recruitment and training of an IT Service Delivery Technician Apprentice. Low Carbon Contracts Company sit at the heart of the delivery of the UK’s goals for secure, affordable and sustainable electricity.

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Apprenticeship summary

  • The successful individual will work with their manager to resolve incident and service request calls logged in the service desk system as well as ad-hoc requests
  • They will work closely with the rest of the IT team escalating when relevant to provide the best service possible for end users
  • They will work directly with users face-to-face and remotely to resolve issues as well as working with 3rd parties
  • The role will work on standard request and processes to ensure that all users receive a high-quality service
  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday 8.00am - 6.00pm

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Date posted

    10-11-2020

  • Expected start date

    06-01-2021

  • Closing date

    27-11-2020

  • Standards

    Infrastructure technician

  • Apprenticeship level

    Advanced

  • Reference number

    VA1664842

  • Training Provider

    Digital Skills Solutions Ltd

  • Location

    London


Requirements and prospects

Desired Skills

  • Willingness to learn
  • Knowledge of Microsoft products including all office applications and server operating systems, including Office 365 and Azure
  • Understanding of setting up and maintaining PCs, servers and software systems
  • Knowledge of IT hardware and peripherals
  • Confident, proactive character, with the ability to deal with challenging situations
  • Good analytical problem-solving skills
  • Excellent written and verbal communication skills

Personal qualities

  • Team player
  • Empathetic, conscientious and patient, with the ability to take pragmatic decisions under pressure
  • Maintain awareness of technological innovation which may be of use to LCCC
  • The ability to listen, understand and defuse difficult situations

Desired qualifications

Good level of English and Maths.

Future prospects

Potential to grow within the organisation.

Things to consider

Are you interested in working with a cloud based organisation? Can you demonstrate a passion for IT? Either pratically or academically?

https://www.gov.uk/national-minimum-wage-rates


About the Employer

LCCC was established to be the counterpart to Contracts for Difference (CFDs), a new incentive designed by Government to bring forward the investment needed to sustainably deliver the UK’s goals for renewable and other low carbon electricity.

LCCC’s primary role is to manage CFDs with low carbon generators throughout their lifetime, which involves management of the contracts as well as the Supplier Obligation Levy that funds CFD payments. Critical to these functions is power price forecasting and settlement activities. In all of its operations, LCCC is led by its guiding principle to “maintain investor confidence in the CFD scheme and minimise costs to consumers”. LCCC also runs Capacity Market settlement operations on behalf of the ESC.

Employer

Low Carbon Contracts Company Ltd