GP Surgery – Customer Service Apprentice (Reception) Westgate Surgery

If you want to work in a busy Customer Service role with lots of variation and have good people skills, then this is the role for you. Working within Westgate Surgery is the ideal apprenticeship to gain excellent Customer Service and administration skills.

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Apprenticeship summary

This is an interesting varied role in a busy GP Surgery for someone wanting to begin a career in a health care environment, undertaking Customer Service Practitioner Standard at Level 2.

Main Duties:

  • Answering the telephone
  • Making patients appointments
  • Dealing with administration tasks
  • Booking for tests
  • Completing patient support tasks
  • Passing messages in a timely manner
  • Using electronic clinical systems
  • Photocopying
  • Support patients accessing health care 
  • Support Management and staff
  • General administration and office support

  • Weekly wage

    £140.80

  • Working week

    Days/times to be agreed but may be between 08:00 to 18:30 Monday to Friday.

    Total hours per week: 32.00

  • Expected duration

    1 years

  • Date posted

    01-02-2021

  • Expected start date

    05-04-2021

  • Closing date

    25-03-2021

  • Standards

    Customer service practitioner

  • Apprenticeship level

    Intermediate

  • Reference number

    VA1679189

  • Training Provider

    KENT COUNTY COUNCIL

  • Location

    Westgate-On-Sea

Requirements and prospects

Desired Skills

<ul> <li>Computer literate</li> <li>Focussed approach to work</li> <li>Enthusiastic</li> <li>Able to work as part of a team</li> <li>Able to work on own initiative</li> <li>Good communication skills</li> </ul>

Personal qualities

  • Reliable
  • Polite
  • Approachable
  • Punctual
  • Focussed
  • Articulate and presentable
  • Good attention to detail

Qualifications

  • GCSE grades 9-4 (A* to C) in maths and English or equivalent qualifications in these subjects

Future prospects

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment
  • Being an apprentice gives you the opportunity to gain a recognised qualification and develop professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Things to consider

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION***

If you do not meet the criteria for this position, your application will not be considered.

Interview:
We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check:
You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

Travel Information:
Both Thanet loop buses and railway are fairly close to the surgery and could be used for travel. Westgate railway station is a 2 min walk.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
For more information please visit: https://www.gov.uk/national-minimum-wage-rates

About the Employer

Westgate Surgery is a GP practice serving the population of Westgate.

We have 5 doctors and 4 nurses and provide a range of medical services

Employer

Westgate Surgery

http://www.westgatesurgery.nhs.uk