IT Apprenticeship - 71619 Third Financial Software

Supplementing the Infrastructure team as a Apprentice Infrastructure Engineer, the successful candidate will assist with the day-to-day support of our rapidly expanding business. To carry out the day-to-day monitoring and maintenance of our internal infrastructure hosted in Azure, and additionally our client systems hosted in Claranet.

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Apprenticeship summary

Main role / Responsibilities will include but not be limited to:

  • Setting up of laptops softphone, mailbox, VPN, and domain accounts for new starters
  • Responding to PRTG monitoring alerts to help resolve system issues
  • Assisting with scheduled patching of hosted servers
  • Building new Azure servers and installing server software
  • Some first-line support activity for both internal and customer issues
  • Periodic checking of Antivirus levels, patch levels, and system vulnerabilities on hosted and user systems
  • Investigating performance issues on hosted servers
  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Date posted


  • Expected start date


  • Closing date


  • Standards

    Infrastructure technician

  • Apprenticeship level


  • Reference number


  • Training Provider


  • Location


Requirements and prospects

Desired Skills

  • Demonstrable experience in providing advice and support to customers and stakeholders about IT desktop, infrastructure, and business applications
  • Ability to interpret and translate less complex business and systems problems into technical resolutions and solutions

Personal qualities

  • Enthusiasm and positive attitude to communicating with a range of end-users and stakeholders
  • Willingness to learn and go the extra mile
  • Personable 
  • Ability to multitask and prioritise accordingly 

Desired qualifications

  • 3 x GCSE (or equivalent) at grades A-C (8-4) in any subject, plus GCSE English and maths (or equivalents) at grade D/3 or above

Future prospects

  • 92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Things to consider

Important Information:

  • QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years

About the Employer

We launched in 2007.  Our Chairman throughout, Roger Foster, is a successful entrepreneur with over 30 years’ experience in Computer Software and Services for the Financial Services Industry.

At the outset, we were purely a wealth management software business and achieved rapid success as Tercero quickly became the preferred software amongst the wealth management community. 

A natural extension into the Investment Platform market followed and in 2016, substantial investment from Grafton Capital financed the launch of Third Platform Services, under Ian Partington's leadership.  The service rapidly gained traction and has since established itself as the Platform of choice for incumbents and market entrants alike.

Having two service lines that reinforce each other is undoubtedly a winning formula.  We are not only developing software but also using the software ourselves to power our Investment Platform offering.  As such, we are always the first user of new Tercero releases and are continually driven to add innovative features to improve the efficiency of the software.  And so the positive feedback loop continues.


Third Financial Software