Operations and Maintenance Administration Apprentice VITAL ENERGI UTILITIES LIMITED

This is a great opportunity to beginning career within the administration support element to Operations and Maintenance. You will develop the skills to assist with day-to-day administrative duties in the London Operation and Maintenance Department related to communal and district heating schemes providing heating and hot water in London.

Sign in to apply


Apprenticeship summary

In this role, the O&M Admin Apprentice will work in the Planning Department for the London O&M Team. We have a fleet of 9000 Heat Interface Units (HIUs) which require two-yearly servicing. This means we need to service 4500 HIUs per year. An HIU typically located in the utility cupboard of an apartment and fulfils the same function as a combi-boiler, except it uses hot water as its heat source instead of gas.

Each service requires going through the process of booking an appointment with the resident of the apartment for an engineer to attend and perform the service. Thereafter, the engineer will submit their paperwork electronically.

The O&M Admin Apprentice will:

  • Support the HIU Service Manager to get bookings made and to file service certificates
  • You will use software tools such as Freshdesk, GoCanvas, SharePoint and the normal suite of office programs

Additional duties will include:

  • Provide admin support to Operations Manager and Planners
  • Answer O&M phone line in a polite and professional manager resolving any resident’s issues
  • Run weekly/monthly reports
  • Complete an improvement project for apprenticeship course
  • Annual wage


  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Date posted


  • Expected start date


  • Closing date


  • Standards

    Business administrator

  • Apprenticeship level


  • Reference number


  • Training Provider


  • Location


Requirements and prospects

Desired Skills

  • Good IT Skills including Microsoft Office
  • Excellent telephone manner
  • Ability to organise and prioritise workload
  • Confident manner

Personal qualities

  • Good time management
  • Able to work to deadlines whilst remaining focussed

Desired qualifications

5 GCSEs (or equivalent) Grade C/4 and above including maths & English.

Future prospects

In terms of future prospects, the communal and district heating industry is a rapidly growing industry and so the O&M Department will naturally grow as our Projects Department finishes construction of new schemes and hands them over to the O&M Department to maintain. Therefore, we foresee that the Department will grow which will naturally lead to new opportunities within the department.

Things to consider

Located a 2 minute walk from Chancery Lane Tube Station.

About the Employer

Vital Energi operates in the Energy sector providing a comprehensive service including design and installation, operating decentralised energy generation and multi-utility network distribution schemes based on low carbon / zero carbon technologies. The company also provides tailored energy management schemes to measure, monitor and manage energy consumption.

Vital Energi continues to produce energy efficient heat and power systems and consumption reduction solutions with long term cost benefits for clients in a broad range of markets including Healthcare, Education, Industrial, Commercial, Residential, and Local Authority. Vital Energi has also started to build its first Waste to Energy plant at a site in Drakelow, Derbyshire.